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IT News

Spectrum caps to 'benefit consumers'
CAPS will be placed on the amount of broadcasting spectrum that mobile phone carriers can...
100,000 users join Telstra's 4G network
TELSTRA is claiming early runs on the board with 100,000 connections to its new fourth-generation...
LNP berates Labor NBN policy
THE Liberal National Party in Queensland has accused Labor of tackling communications policy back-to-front.

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IT Support

The Importance Of Regular Maintenance

Support As with any complex system, regular maintenance and support is an essential part of modern IT environments. Not sure what is considered regular maintenance and support? Please refer to the following list items which describes some of the basics functions:

Applying security patches and software updates to server and client operating systems to mitigate exposure to security breaches.
Performing anti-virus software updates for server and workstations.
Reviewing anti-virus system scan reports for server and workstations.
Capacity management including the review of system performance, CPU and memory utilisation indicators, disk space availability as well as backup system capacity.
Ensure that an appropriate backup regime is in place and working correctly. Backup systems are not something you set and forget...
Reviewing server backup logs and investigating any failures. Data being backed up on most modern systems changes daily and as such needs to be monitored to ensure that it is still operating correctly.
Answering any general IT queries from staff to ensure that small issues are resolved before they escalate.

Please contact Mangano IT Solutions to find out more about our regular support and maintenance plans.

Urgent Support Requests

Please contact Mangano IT Solutions on 1300 788 664. Existing support plan clients will receive assistance according to their support plan’s response time.

To begin your live support session, please click the Connect Now button

Non-Urgent Support Requests

Please complete the web form below with as much detail as possible and we’ll respond in a timely manner during regular business hours.

Name:
Phone:
Email:
Company:
File Attachments:
Fault Desciption:

Live Support – What To Expect?

Not sure what to expect when initiating a Live Support remote access support session? Please find below some information and examples of windows you will see when using our Live Support software.

By clicking the “Live Support” button you will be downloading and executing a small piece of software that will allow our staff to view and control your computer to assist you in resolving your IT problem. At anytime during the remote access session, you have the ability to end the session using the system tray icon found at the bottom right of your screen.

After clicking the “Live Support” button you will be presented with the following “File Download – Security Warning” window. Simply click “Run” to download the Live Support software.

As a security precaution, you will also receive the following “Internet Explorer – Security Warning” window advising that the software is from an unknown publisher. Simply click “Run” to continue.

A Live Support session will now begin allowing Mangano IT Solutions staff to view and control your computer to resolve your IT problem.